Better support with better information
To achieve our service goal, we ask you to describe your problem as accurately as possible when you contact us. The more information we get from you, the faster we can put the right person on the problem. Below is a short checklist that you can keep on your computer.
contact us by mail
Support North America:
Note the invoice number and supplier and which company the problem lies in.
Describe the problem very briefly:
- What happened, what did you do / click on when the problem occurred?
- Has the invoice entered the financial system?
- Is there any information / error message in the invoice log?
- Take a screenshot of an error message and email it to us.
Contact us by phone
+1 773 887 6100
You can reach us by phone. Our support line is open Monday to Friday
9 am – 4 pm CST. Closed for lunch 12 – 1 pm.