Always ready to help you and your business

Centsoft support

Centsoft support is at your disposal and ensures that you get the right help, from the right person, when you need it. Our goal is to be able to help you as a customer quickly and efficiently.

 

Information regarding Log4J

2021-12-13

Recently, a security vulnerability was discovered in one of the third party libraries the Centsoft product uses. The issue has already been addressed in our hosted servers. If you have a local instalment of Centsoft, please follow these steps: Solve issue Log4J. If you are unsure whether you have a local or cloud based installation, please contact us for clarification.

https://centsoft.co.uk/support/

Better support with better information

To achieve our service goal, we ask you to describe your problem as accurately as possible when you contact us. The more information we get from you, the faster we can put the right person on the problem. Below is a short checklist that you can keep on your computer.

contact us by mail

 

Support North America:

support.us@palettesoftware.com

 

Support Europe:

support@centsoftautomation.com

 

Checklist:
Note the invoice number and supplier and which company the problem lies in.

 

Describe the problem very briefly:

  • What happened, what did you do / click on when the problem occurred?
  • Has the invoice entered the financial system?
  • Is there any information / error message in the invoice log?
  • Take a screenshot of an error message and email it to us.
Contact us by phone

 

+1 773 887 6100

You can reach us by phone. Our support line is open Monday to Friday
9 am – 4 pm CST. Closed for lunch 12 – 1 pm.